Frequently Asked Questions

FREQUENT ASKED QUESTIONS

Q: What is the RETURN POLICY?

A: We offer 60 days Money Back Guarantee and above this we also have a comfort guarantee. If our saddles or saddle covers do not improve your comfort please contact us and we will refund you the money. For defective units all returns are free, for unwanted items depending on the case we might ask you to pay the return shipping.

Q: Do you ship internationally

A: Right now we ship only to US but we plan on expanding to Europe in 2019.

 

Q: How does the Hazli return/refund policy work?

A: Our 60-day-money-back-guarantee lasts 60 days. If more than 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return you simply have to provide the proof of purchase and send back your item in its original packaging. Please contact us at smile@hazlicollection.com  to arrange a return or an exchange so we can give you all the details. Refunds As soon as you send us the return tracking details, we’ll process your full refund, no questions asked. So you’ll have get refund in 24 hours!

 

Q: Can I make changes to my order?

Sure, If you wish to modify or cancel an order after finishing it, send us a message at: smile@hazlicollection.com and we’ll immediately arrange a cancelation or exchange, FREE of charge.

 

Q: How can I leave a review on a product I purchased?

A: We would love to hear about your opinion on our products and we really appreciate it as it helps us improve our products.

Within two weeks of placing your order, we will send you an email with a link whre you could tell us your honest opinion on the product you’ve received. 

* Please note that if you have an issue, question or problem with your item, please contact us at smile@hazlicollection.com and we will solve it together.

 

 

Q: I have a specific question, how do I contact you?

R: If you have any kind of question, please contact us at smile@hazlicollection.com and we will get in contact with you, as soon as possible.